At PRITIQ, we are committed to delivering your orders quickly and safely. Please read our shipping policy carefully to understand how and when your order will be shipped.
1. Shipping Locations
At PRITIQ, we currently offer shipping to the following Arab countries:
- Saudi Arabia
- United Arab Emirates
- Kuwait
- Bahrain
- Qatar
- Oman
- Egypt
- Jordan
- Lebanon
- Morocco
- Tunisia
We are continuously working to expand our shipping coverage—stay tuned!
2. Processing Time
- All orders are processed within 2 business days after receiving payment confirmation.
- Orders are not shipped or delivered on public holidays.
- If we are experiencing a high volume of orders, shipments may be delayed slightly. In such cases, we will notify you via email or SMS.
3. Delivery Time
Estimated delivery times after receiving payment confirmation:
The estimated delivery time ranges between 15 to 30 business days.
Delivery times may vary depending on your location and the courier service.
4. Shipping Charges
- Standard Delivery Fee inside Saudi Arabia: SAR 38
- Standard Delivery Fee for other countries: SAR 60
Shipping charges (if any) will be calculated and displayed at checkout.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment on the courier’s website.
6. Delivery Issues
If your order hasn’t arrived within the estimated time, please:
- Check your tracking number
- Contact the courier service
- Or reach out to our support team at: wecare@pritiq.com
We’ll do our best to resolve the issue quickly.
7. Incorrect Address Disclaimer
Customers are responsible for providing accurate shipping information. We are not liable for packages delivered to an incorrect address due to customer error.
8. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos and details. We will assess the issue and offer a solution such as a replacement or refund.
9. Contact Us
For any shipping-related questions, feel free to contact us:
Email: wecare@pritiq.com